Privacy policy

Privacy Policy

Last Updated: April 16, 2025

At Mantrovania, protecting your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or services.

By using our services, you acknowledge that you have read and understood this policy and how your data is processed.

1. Data We Collect

We only collect the information necessary to provide you with a smooth and secure shopping experience.

This may include:

  • Contact details: name, shipping and billing address, email address, phone number

  • Payment information: card details and financial information

  • Account information: username, password, preferences

  • Order information: products viewed, added to cart, purchased, or returned

  • Communications: messages sent to our customer service

  • Technical data: IP address, browser, device, unique identifiers

  • Usage data: interactions with our website and services

2. How We Collect Your Data

We collect your data in several ways:

  • Directly from you: when you create an account, place an order, or contact us

  • Automatically: through cookies and similar technologies when you use our website

  • Through partners: service providers or third parties that provide us with information

3. How We Use Your Data

We use your data to:

  • Process your orders and provide our services

  • Improve your user experience and personalize content

  • Communicate with you (order confirmations, support, etc.)

  • Provide marketing and advertising tailored to your interests

  • Ensure security and prevent fraud

  • Comply with legal obligations

4. Sharing Your Data

We may share your data only when necessary:

  • With service providers (payment, shipping, hosting, support, analytics)

  • With marketing partners to personalize advertisements

  • Within our corporate group or affiliates

  • When required to comply with legal obligations

5. Legal Basis for Processing (GDPR)

We process your data based on:

  • Performance of a contract (order, payment, delivery)

  • Legitimate interests (service improvement, fraud prevention, marketing)

  • Your consent, where required

  • Legal obligations

6. Your Rights

Depending on your place of residence, you have the following rights:

  • Right to access your data

  • Right to rectification

  • Right to erasure

  • Right to restriction of processing

  • Right to data portability

  • Right to object (especially to direct marketing)

  • Right to withdraw consent at any time

To exercise your rights, contact us at: info@mantrovania.com

7. Security and Retention

We implement appropriate security measures to protect your data.
However, no method of transmission or storage is completely secure.

Your data is retained only as long as necessary for the purposes described or as required by law.

8. International Transfers

Your data may be transferred to and processed outside your country of residence.
We ensure that such transfers comply with applicable data protection laws.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Children’s Data

We do not knowingly collect personal data from minors.
If we become aware of such data, we will take steps to delete it.

11. Complaints

If you have any concerns about how your data is processed, you may contact us.
You also have the right to file a complaint with your local data protection authority.

12. Contact

For any questions regarding this policy:

Email: info@mantrovania.com
Address: ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong, Hong Kong

For data processed via Shopify, you may also refer to their Privacy Policy or Privacy Portal.

13. Changes

We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated revision date.

By using our services, you agree to this Privacy Policy.