Refund policy

Return & Refund Policy

We want you to feel confident when ordering from us. Below you’ll find all the details about returns and refunds, explained as clearly as possible.

Returns

You may return your order within 30 calendar days of receipt, provided that:

  • The item is unused

  • It is in the same condition as received

  • It is returned in the original packaging

To initiate a return, please contact our support team at info@mantrovania.com. We will provide you with the correct return instructions and address.

Damaged or Incorrect Items

We take quality seriously. If something is not right with your order, we’re here to help.

  • Damaged or incomplete items:
    If your product arrives damaged or incomplete, please contact us within 5 business days after delivery. Include your order details and photo(s) as proof. We will review your case and provide an appropriate solution.

  • Wrong item received:
    If you received the wrong item, contact us with your order details and photo(s), and we will resolve this as quickly as possible.

Refunds

Once your return has been received and inspected:

  • If approved, your refund will be issued via your original payment method

  • Please allow up to 5 working days for the refund to be processed

In certain cases, partial refunds may apply (see below).

Important Information

To ensure a smooth return process:

  • Returns must be sent using a track & trace shipping method

  • Please keep your proof of shipment, including tracking details and photos if possible

  • Returns must be sent to the address provided by our customer support team
    (returns sent to a different address cannot be processed)

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Tight clothing, underwear, and swimwear

  • Opened cosmetics, creams, or oils

  • Gift cards

  • Custom or personalised products

  • Other hygiene-sensitive items

Additional Notes

  • Customer results may vary. We do not guarantee identical outcomes as shown on our website.

  • Please use all products only as intended and according to the instructions provided.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer

  • We currently do not offer free returns

  • The return label must be arranged by the customer

Exchanges

We do not offer direct exchanges. If you would like a different item, you can return your order (if eligible) and place a new order separately.

Partial Refunds (if applicable)

Partial refunds may be granted in situations such as:

  • Items showing signs of use

  • Items not returned in original condition

  • Items damaged or missing parts not due to our error

  • Returns sent after the 30-day return period

Agreement

By placing an order with us, you agree to this return and refund policy.